1 Definitions

1. Client: the natural or legal person who enters into an agreement with the contractor for the provision of services.
2. Contractor: the sole proprietorship or legal entity providing the services, hereinafter referred to as DAPPER works.
3. Agreement: the agreement between the client and the contractor concerning the performance of services.
4. Services: the activities in the field of program and project management, conversational design, copywriting, and related consultancy services as agreed in the agreement.

2 Applicability

These general terms and conditions apply to all offers, quotations, activities, agreements, and the provision of services by DAPPER works, unless expressly agreed otherwise in writing. Deviations from these terms are only valid if confirmed in writing by both parties.

3 Quotations and Agreements

1. All quotations (also referred to as proposals) are non-binding and are valid for a maximum period of one month, unless stated otherwise in the quotation. Even quotations submitted in a competitive setting are non-binding.
2. The quotation includes a description of the assignment (the objective, intended use of the deliverable or service, the client’s requirements, and the scope of work, including any revision rounds, if applicable).
3. When the client approves a quotation, the assignment is considered confirmed. This approval may be given in writing or by email. If neither party confirms the assignment in writing or by email, but DAPPER works begins execution of the assignment with the client’s consent, the client will be deemed to have accepted the assignment as described in the quotation.
4. DAPPER works cannot be held to a quotation if the client can reasonably understand that the quotation, or any part of it, contains an obvious error or typo.

4 Execution of the Agreement

1. The contractor shall execute the agreement to the best of their knowledge and ability, in accordance with the standards of good workmanship (best-efforts obligation).
2. The contractor is entitled to engage third parties for specific tasks if deemed necessary for the proper execution of the agreement.
3. The client is responsible for providing all information required for the execution of the agreement in a timely, clear, and complete manner. If the necessary information is not provided on time, DAPPER works reserves the right to suspend execution of the agreement.
4. For all deliverables: before publication or reproduction takes place, both parties must be given the opportunity to review and approve the final version.

5 Confidentiality

DAPPER works commits to maintaining the confidentiality of all client information that has been explicitly and demonstrably identified as confidential. This duty of confidentiality remains in effect even after the assignment has ended.

6 Amendments to the Agreement

1. If during the execution of the agreement it becomes apparent that proper performance requires a change or addition to the agreed work, the parties shall consult each other in a timely manner to amend the agreement accordingly.
2. If the parties agree to modify or supplement the agreement, this may affect the timeline for completion. In such cases, DAPPER works will inform the client as soon as possible.
3. If the assignment is modified, postponed, or cancelled due to changes in the client’s circumstances, DAPPER works is not obliged to deliver any products or services that have not yet been completed. However, DAPPER works is entitled to payment for the work already performed, as well as compensation for the portion of the assignment that will not be executed.

7 Rates and Payment

1. All stated rates are exclusive of VAT and any other government-imposed levies.
2. For urgent assignments, a 25% surcharge applies, as agreed with the client in relation to the accelerated delivery timeline.
3. Payment must be made within 30 days of the invoice date, unless otherwise agreed in writing.
4. If the client exceeds the payment term, they are legally in default. In that case, statutory commercial interest will be charged.
5. If payment is still not received after a reminder, the contractor is entitled to hand over the claim to a third party for collection. In such cases, the client will also be liable for any extrajudicial collection costs and legal fees, in addition to the outstanding amount.
6. If the client fails to meet their payment obligations, all rights transferred by DAPPER works to the client under the agreement will be suspended until such obligations are fulfilled. In that case, the client is not permitted to make use of any materials or deliverables provided.

8 Liability

1. DAPPER works cannot be held liable for errors in deliverables if the (content-knowledgeable) client has reviewed and approved the work. If the client has indicated they do not wish to carry out a review, DAPPER works accepts no liability for any resulting errors.
2. The client bears the risk of misunderstandings or mistakes in the execution of the agreement if these arise from actions taken by the client, such as the failure to provide timely, complete, adequate, and clear information.
3. DAPPER works is only liable for direct damages resulting from intent or gross negligence on the part of DAPPER works.
4. DAPPER works shall never be liable for indirect damages, including but not limited to consequential damages, loss of profit, lost savings, or damages due to business interruption.
5. DAPPER works is not liable for errors or shortcomings of third parties engaged in the execution of the assignment.

9 Intellectual Property

1. All materials developed by DAPPER works — including but not limited to texts, designs, ideas, and advice — remain the intellectual property of DAPPER works, unless otherwise agreed in writing.
2. The client is not permitted to reproduce, disclose, or commercially exploit these materials without prior written consent from DAPPER works.

10 Attribution and Promotion

1. DAPPER works reserves the right to have its name credited on any production or in the colophon of a publication at all times. Without prior written consent, the client is not permitted to publish or reproduce the work without proper attribution to DAPPER works.
2. By commissioning a project, the client agrees that DAPPER works may mention the client’s name and/or the assignment on its website (dapper-works.com).
3. Unless otherwise agreed, DAPPER works retains the right to use the delivered services or productions for its own publicity or promotional purposes.
4. In the case of mass production, the client agrees to provide DAPPER works with 1 to 3 complimentary copies of the final product or the relevant part thereof.

11 Force Majeure

1. DAPPER works is not obliged to fulfill any obligation towards the client if it is hindered from doing so as a result of a circumstance that is not attributable to fault, and which cannot be held against DAPPER works under the law, a legal act, or generally accepted principles (force majeure).
2. In the event of force majeure, DAPPER works will promptly inform the client, or have the client informed. Upon receiving such notification, the client has the right to cancel the agreement in writing within 8 days. In such a case, the client remains obliged to accept and pay for the part of the assignment that has already been performed.
3. For the purposes of these terms and conditions, force majeure is defined as all external causes, whether foreseen or unforeseen, beyond the control of DAPPER works, which prevent DAPPER works from fulfilling its obligations.

12 Termination of the Agreement

1. If the client cancels a commissioned assignment, they are required to reimburse any preparatory costs incurred by DAPPER works. 
2. Both parties may terminate the agreement in writing at any time, subject to a one-month notice period. 
3. In the event of bankruptcy, suspension of payments, or liquidation of either party, the other party has the right to terminate the agreement immediately without notice. 
4. If the actions or behavior of the client make it unreasonable to expect DAPPER works to continue the assignment, DAPPER works reserves the right to cease work. In such a case, DAPPER works remains entitled to the full fee related to the assignment.

13 Things I enjoy creating/am allowed to create

Besides my work for clients, I also make things. Websites. AI agents. That kind of work.

I also write about the things I experience. White papers. Articles. About conversational AI, AI agents, or how to build a truly good chatbot. Not dry stuff – but practical, with insights from the projects I work on.

I do that writing on my own account. But always with care. And with respect for the work I create together with clients. If I’ve experienced or learned something in a project that I want to include in a piece? Then I’ll naturally coordinate that. Always.

That way I remain free to share what I learn – and at the same time, my clients’ work remains well protected.

14 Applicable Law and Disputes

All agreements between the client and DAPPER works are governed by Dutch law.

In the event of a dispute arising from this agreement or any related agreements, both parties will first attempt to resolve the matter through mutual consultation. If no resolution is reached, either party may submit the dispute to the court.

Any disputes arising from or in connection with the agreement shall be submitted exclusively to the competent court in the district where DAPPER works is established.